Thank you for shopping with True Magnet. We take pride in the quality of our products and want to ensure you have a seamless shopping experience. Please read this policy carefully to understand our procedures regarding returns, exchanges and refunds.1. Return & Exchange WindowFor ordinary eligible returns or exchanges, requests must be submitted within 7 days of delivery.This 7-day period applies to our standard return and exchange process and does not limit any consumer rights or remedies that apply under Nigerian law.2. Valid Grounds for a Return or ExchangeA return or exchange may be requested where:- The item arrived with a manufacturing fault or defect.- The item was damaged during transit or delivery.- You received an incorrect item different from what you ordered.- The product materially differs from its description, specifications or agreed order.For products covered by statutory consumer protections, applicable rights and remedies remain available in accordance with Nigerian law.3. Change-of-Mind ReturnsTrue Magnet does not accept returns or issue refunds solely because a customer has changed their mind after delivery.This does not affect any consumer right or remedy that cannot legally be excluded.4. Conditions & Required ProofTo help us investigate and resolve return requests efficiently:Proof Required: Customers should provide clear photographs and, where reasonably possible, a short video showing the specific defect, damage or issue.Original Packaging: Where reasonably available, products should be returned with their original packaging and included accessories, cables, manuals and protective materials.Physical Inspection: Returned products may undergo physical inspection to determine the nature and cause of the reported issue.Inspection will not remove any consumer rights that apply under Nigerian law.5. Cases Not Covered by the Standard Return PolicyA return or exchange will generally not be accepted where the issue is caused by:- Misuse or improper handling.- Physical drops or impact caused after delivery.- Liquid or moisture exposure caused after delivery.- Electrical surges or use with an incorrect voltage or power source.- Unauthorized opening, tampering or third-party repair.- Normal wear and tear resulting from ordinary use.- A change of mind after delivery.These exclusions do not apply where the applicable law provides a consumer with a remedy despite the condition described above.6. Return Shipping ResponsibilityReturn shipping costs will be handled according to the reason for the return.Store-Covered Returns: Where the return is verified to be due to a genuine product defect, qualifying transit damage, an incorrect item sent by True Magnet, or another circumstance for which True Magnet is responsible, True Magnet will cover or reimburse the applicable return delivery cost.Customer-Covered Returns: Where a return is requested for a reason for which the customer is responsible, the customer may be responsible for the applicable return delivery cost.7. Refund & Replacement ProcessStep 1 — Submit Your RequestContact True Magnet customer support with your order number and the relevant photographs or video.For ordinary returns or exchanges, requests should be submitted within 7 days of delivery.Step 2 — Initial ReviewOur team will review the request and normally respond within 24–48 hours.If the request requires physical inspection, we will provide instructions for returning the product.Step 3 — Inspection & ResolutionOnce the returned product has been received and reviewed, True Magnet will determine the appropriate resolution based on the circumstances.Where applicable, the resolution may be:Replacement: A replacement product will be dispatched at no additional product cost.Repair: Where appropriate, the product may be repaired.Refund: Where a refund is applicable, the refund will be issued through the original payment method where reasonably possible, or by another appropriate payment method for manual payments.For approved refunds, True Magnet will initiate the refund within 3–5 business days after the refund decision is confirmed. The time for the money to appear in the customer’s account may depend on the payment provider or financial institution.8. Defective or Non-Conforming GoodsNothing in this policy is intended to remove or restrict consumer rights provided by Nigerian law.Where goods fail applicable statutory requirements relating to quality, working order, suitability, durability or freedom from defects, the customer may have additional rights and remedies under Nigerian law, including repair, replacement or refund.Under the Federal Competition and Consumer Protection Act, applicable defective-goods rights can extend to three months after delivery. Such claims will be handled according to the circumstances and applicable law.9. Custom-Made ProductsProducts made specifically according to a customer’s selected measurements, specifications or customization may have different return conditions.For example, made-to-order bedsheets produced according to a customer’s selected bed size or package may not qualify for a change-of-mind return once production has commenced.However, customization does not remove applicable rights where the product is defective, incorrectly made, materially different from the customer’s order, or otherwise fails to meet applicable legal requirements.10. Contact Us If you experience an issue with your order, please contact True Magnet customer support:WhatsApp / Phone: [09034698276]Email: [email protected]